Growing businesses are small only in size, but more often than not, big in thought and vision. Often, a growing business is hesitant to invest significant amounts on IT, believing that those are the domain of large enterprises, with ample budgets, more skilled man power, and established systems and processes. Paradoxically, the need for highly productive and scalable IT infrastructure is much more in a small or medium business setup. The overwhelming need for growth and consolidation, as well as lack of redundant resources for a small or medium business necessitates that they use stable, reliable and manageable IT solutions. Typically IT resources are at a premium or not available at all.
In keeping with our fundamental philosophy of building business value into technology solutions, we address key small business challenges such as sustained growth, optimized costs and increased competitiveness by means of a comprehensive IT backbone solution, along with tested and tried processes on a solid framework, backed by administrator and end user training to maximize productivity.
We make extensive use of the Microsoft Business and Technology Assessment Toolkit to provide us with a structured framework on which to understand customer needs, build, deploy and support solutions.
Bouquet of Services
- Requirement analysis, planning and deployment services tuned to specific business needs
- Value added services such as configuring company portals and intranets that integrate with existing and proposed systems, based on WSS
- Workflow solutions to streamline routine tasks
- Secure remote access solutions and mobile solutions using smart phones to enable access to company data anywhere, anytime
- Business productivity sessions from our team, that are aimed at boosting end user productivity by accelerating adoption of IT as an effective tool for daily work
- Hosting solutions on premise from our Connectivity Solutions team, by leveraging on the built in web and email server components in SBS
- Services offerings for entry level CRM functionality using Outlook with BCM, which we plan to scale up to services on CRM 3.0
- Post implementation services, where we provide proactive and preventive service support packs, both incident based, as well as annual contract based, and telephone/email/remote support to minimize downtime. We use WSS to setup basic helpdesk facilities to provide a streamlined experience for the end users.
- Remote monitoring and management with features such as server monitoring and remote desktop to manage our customers’ servers, thus reducing or eliminating the need for dedicated IT resources at their end.
- License management services that help our customers to be optimize their software investments and stay compliant
We also incorporate a 360 degree continuous feedback mechanism that ensures that we are able to adapt and modify our solution approach with ever changing customer needs.
Essentially, we aim to provide all that a growing business requires – web presence; leading edge communication and collaboration capabilities; together with reduced costs from shared and centrally managed resources; a centralized database; secure, monitored and controlled internet access; and powerful documentation capabilities on a robust, scalable IT infrastructure that can keep pace with their rapid growth, while demanding the least attention for maintenance and customization
Key Benefits
- Stable LOB application deployments, resulting in peace of mind and optimum utilizations
- Decreased administrative overhead
- Lowered IT costs with increased management, automation and security
- Paperless office setup
- Boost in employee productivity and customer responsiveness
- Anytime, anywhere access to critical information
- Faster and reliable data retrieval
- Higher availability with managed services
- Increased competitiveness because of access to information
- Increased customer satisfaction because of vastly improved employee productivity and access to customer data
