Secure, anytime, anywhere IT access for global retail and distribution player

Retail and Distribution

Solution Background

Having constantly innovated and moved up in the value chain over a century, our customer had established a global business in distribution and retail. With a sharp focus on high quality products and innovative branding that was in tune with changing customer needs, they had established leadership in every market where they had presence. However, rapid expansion and a global foot print also brought attendant problems in managing and delivering IT. Desktop management, data leakage and information security was proving to be a constant challenge as IT struggled to balance end user productivity needs with security and management concerns. Rolling out new applications was a challenge, as was tracking end user access to critical data.

Quadra at work

The customer approached Quadra to analyze and recommend a solution that could balance their need for granular management and comprehensive security, while not hampering end user productivity and effective utilization of IT resources. Our services team undertook a holistic study of their IT infrastructure, which included a review of the applications, server and desktop infrastructure. We approached the problem both from a desktop availability and manageability perspective, as well as server availability and load balancing. Using Citrix XenDesktop, we setup a secure and highly available desktop delivery solution, that ensured zero desktop downtime and enhanced end user productivity, while at the same time providing comprehensive administrator control over data and applications.

With Citrix NetScaler, we ensured that their mission critical infrastructure servers were globally load balanced from their DR site, thus ensuring that downtime was a thing of the past. This also helped to manage and secure the delivery of applications, providing a secure gateway as well as location restrictions for Internet users. With app compression and app cache functionality, we also ensured high performance delivery of applications to end users.

Business Benefits

During this implementation, Quadra's strengths and deep experience across multiple technology platforms came to the fore. We helped our customer to achieve a centrally deployed and well managed desktop delivery solution, that enabled their internal IT to instantly deploy and manage applications, while at the same time providing their management with the assurance of robust data protection. We leveraged our project management and delivery skills to ensure a disruption free roll out. End user productivity was now enhanced and critical server availability was now at an all-time high with the implementation of global load balancing. Once again, our team had risen to the occasion to deliver well-orchestrated IT redesign and delivery.