Pharma Research | Enabling Asia's largest pharma research organization to protect mission critical IP and securely deliver enterprise applications

Pharmaceuticals

Solution Background

A leading custom research and manufacturing organization, our customer handles the entire R&D lifecycle from lead generation to clinical supplies. With deep skills in integrated drug discovery and development, one of their stated USPs is their ability to assure client confidentiality and protection of intellectual property. Given the nature of their business, it was of the utmost importance for them to have business processes and technology infrastructure in place that could support this value proposition. With almost every single quality and compliance certification in the industry, our customer had built a formidable reputation in the market. Every potential client would embark on a detailed IT audit as part of their due diligence, and the same would continue throughout the relationship. It was thus mission critical for them to be able to ensure the security and privacy of their IP.

Quadra at work

Given their unrelenting focus on security and data privacy, it was critical for us to deliver class leading IP & data protection. As a Citrix Gold Partner and one of the world's first Specialist Virtualization Partners, we leveraged our extensive experience in designing and delivering Citrix solutions to help our customer overcome their business challenges. Using Citrix XenDesktop and NetScaler, we secured their client IP within their datacenter, instead of delivering data to end user's local end points. With hot desk and mobility, we enabled smooth roaming for their scientists, who now have access to their desktop anywhere inside the campus. Desktops could now be provisioned instantly, along with seamless application delivery.

Our deployment played a crucial role in greatly simplifying the process of adhering to regulatory compliance audits, as all data is now centralized in the DC. We helped to drastically reduce endpoint and application failure calls to IT as all applications are thoroughly tested before roll out. With Citrix, we also aided in efficiently rolling out Office 365 to their end users, and quickly adopt applications such as Skype for Business.

Business Benefits

Our Citrix based solution deployment addressed a very fundamental and core business need, that of securely protecting client IP, without compromising on knowledge worker productivity. We enabled our customer to successfully handle seemingly divergent business demands such as security, productivity and IT control. More importantly, our customer's clients are now reassured that their confidential data is secured at all times. High cost knowledge workers are now able to maximize their productivity, as research papers and study materials are now accessible from anywhere. The work from home capability has also greatly enhanced employee satisfaction and productivity. We thus empowered our customer to reach out to and acquire customers faster, while maintaining high efficiency and security in internal processes, thereby maximizing revenue and growth.