The Ambition
A pioneer in the hospitality industry, part of a Rs. 35,000 crore business group with a fast-growing customer base and resorts in exotic locations.
The Challenge
The primary challenge was a classic case of **under-utilization of a major software investment**. Their employees were spread across the country in remote resorts and offices, and communication and professional collaboration were under threat. With users unfamiliar with the new tools, the multi-crore investment was at risk of becoming shelf-ware, a serious concern for both IT and senior management.
The Architectural Blueprint
The client's ambition was to enable their rapid growth with a standardized, modern IT infrastructure. Having made a significant investment in a state-of-the-art productivity stack, they needed to ensure their geographically dispersed workforce could effectively use these new tools to collaborate and serve customers.
Ambition, Realized
The structured program was a huge success, enabling employees to embrace the new system without hesitation. Productivity from daily use applications saw a massive peak. The uniform end-user skilling experience was found to be extremely profitable and rewarding by the knowledge workers. Our team built the confidence and ability of our customer’s workforce to use these cutting-edge tools as part of their daily routine, finally delivering the tangible ROI that had been elusive.
Key Business Impact
Delivered Tangible ROI on a Multi-Million Dollar Software Investment
Delivered Tangible ROI on a Multi-Million Dollar Software Investment
Delivered Tangible ROI on a Multi-Million Dollar Software Investment
Drove Nationwide User Adoption & Change Management
Drove Nationwide User Adoption & Change Management
Drove Nationwide User Adoption & Change Management
Boosted Employee Productivity & Collaboration
Boosted Employee Productivity & Collaboration
Boosted Employee Productivity & Collaboration
Provided Custom, Hands-On Training from CxOs to Executives
Provided Custom, Hands-On Training from CxOs to Executives
Provided Custom, Hands-On Training from CxOs to Executives
