The Ambition
One of the nation’s leading providers of health and travel insurance, with over 10,000 employees and nearly 500 branch offices.
The Challenge
Their environment was a complex mess of disparate email solutions, including an out-of-support legacy server and various low-end cloud services. This created significant information security risks and resulted in frequent outages, causing the IT team to be in a constant state of firefighting. They wanted to provide cloud mailboxes for their mobile workforce but needed to keep sensitive mailboxes on-premise for compliance.
The Architectural Blueprint
The client's ambition was to provide their large, geographically diverse workforce with a modern, reliable, and secure collaboration platform. They needed to move away from a fragmented and failing system to a unified solution that could support their growth and improve productivity.
Ambition, Realized
The hybrid solution provided a unified, secure, and reliable platform for the entire organization. The IT team was freed from daily firefighting to focus on more strategic business activities. They could now provision mailboxes on the fly for new agents, and the continuous availability kept end-users happy. The integrated collaboration suite empowered more efficient work, and the federated identity system ensured downtime was a thing of the past.
Key Business Impact
Unified a Complex, Disparate Multi-Vendor Environment
Unified a Complex, Disparate Multi-Vendor Environment
Unified a Complex, Disparate Multi-Vendor Environment
Optimized Costs with a User-Profile-Based Hybrid Model
Optimized Costs with a User-Profile-Based Hybrid Model
Optimized Costs with a User-Profile-Based Hybrid Model
Enhanced Information Security & Compliance
Enhanced Information Security & Compliance
Enhanced Information Security & Compliance
Freed IT Team from Reactive Firefighting to Focus on Strategy
Freed IT Team from Reactive Firefighting to Focus on Strategy
Freed IT Team from Reactive Firefighting to Focus on Strategy
