offshore-it-services-delivery

Architecting a Global Delivery Model for a European IT Services Provider

Outsourcing

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Client

A leading provider of IT services and consultancy in Europe, managing thousands of servers for a global customer base.

Ambition

To scale their service delivery to meet rapidly growing demand without compromising on quality or incurring the high costs of scaling their in-house European team.

Outcome

Architected and delivered a 24/7 offshore technical support and remote management service that became an integral part of their delivery model, driving increased revenue, profitability, and customer satisfaction.

The Ambition

A leading provider of IT services and consultancy in Europe, managing thousands of servers for a global customer base.

The Challenge

The primary challenge was the high cost and long lead time associated with acquiring and skilling up specialized manpower in Europe. This was creating a bottleneck that prevented them from meeting the increasing demands of their customers. They needed a partner who could provide high-end technical services cost-effectively, without sacrificing the quality and reputation they had worked hard to build.

The Architectural Blueprint

The client's ambition was to continue their rapid growth trajectory and win larger, more complex contracts. To do this, they needed to expand their technical delivery capabilities to handle heterogeneous environments and complex migrations, while managing cultural and language differences across multiple time zones.

Ambition, Realized

The partnership was a massive success, directly fueling the client's growth. Our remote services team became an extended arm of their business, enabling them to meet the most demanding schedules and deliver on the most intricate technology projects. This new, flexible delivery model allowed them to drive increased revenue and better billing rates from their customers. Their profitability saw an exponential increase, and they were able to sell deeper into existing accounts and win new contracts with confidence.

Key Business Impact

Enabled a Scalable & Cost-Effective Global Delivery Model

Drove Exponential Increase in Revenue & Profitability

Provided 24/7 High-End Technical Support Services

Increased Customer Satisfaction & Enabled New Business Wins

Back to Happy Customer

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