IT-Enabled Services

IT-Enabled Services

Hybrid cloud solution enables people centric, process driven organization to deliver superior customer experience to Fortune 500 clients

Solution Background

An tradition of innovation and process excellence has defined the growth of our customer, an IT services and solution provider with marquee clients across the globe. With domain expertise across media and entertainment, gaming, capital markets, consumer lending, manufacturing and retail, coupled with high end technology skills, they have carved a reputation for delivering game changing results. Their management took pride in building a team of passionate people to deliver a superior customer experience. This also meant that they needed to possess the right tools and technologies to support their internal and external interactions.

Quadra at work

Considering their existing investments in the Microsoft SaaS cloud with Office 365, a logical extension was to deploy the Enterprise Mobility Suite which would provide a high level of security and protection for their data, along with comprehensive device and application management capabilities. To complement and enhance the EMS solution, we leveraged Azure AD along with an on-premises deployment of System Center Configuration Manager to provide functionality including asset inventory, application deployment, patch management and automated OS deployment.

One of the common issues being faced by the customer was frequent helpdesk calls for password reset, which we took care of with Azure AD based self-service password reset functionality. With password write back configured, we ensured that the cloud passwords were synchronized with their on-premises AD, thereby enabling users to maintain a single set of credentials both for on-premises and public cloud workloads. With Azure AD RMS, they could securely encrypt all email communication and documents with persistent protection that traveled with the document. Advanced features such as the ability to revoke or change permission levels on the document, along with detailed tracking functionality ensured that critical documents were always secured and audited.

Business Benefits

By helping our customer to leverage the best of both worlds, we could help them realize tangible business value from their investments in on-premises and public cloud technologies. Our ability to provide them with surround solutions that extended and provided key functionality helped to maximize their returns, while ensuring that they were aligned with organizational directions and business vision. With greatly reduced helpdesk workloads, IT was freed up to focus on more strategic initiatives, while at the same time optimizing costs. Data leakage fears were completely put to rest with secure encryption and detailed document tracking. End-user productivity was greatly improved, without compromising on security or compliance requirements. SSO further eased end user and IT pains by providing a single set of credentials to access all corporate resources.

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