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Effective communication and collaboration is the backbone of any organization, and more so in a mobile-first world, where work is not a place where you go, but instead something you do regardless of where you are. Our customer, one of the most well-known automobile majors in the country, was using a legacy messaging platform, which was struggling to keep pace with increasing demands from their end users. At the same time, the IT team was also struggling to effectively manage the system, which was stressed under huge mail volumes. Data security and reliability were becoming serious concerns which needed to be addressed at the earliest, and a recent natural disaster which resulted in an organization wide data outage.
They had also built a document management system and multiple business applications on their legacy platform, catering to a few thousand users. Effective and efficient migration of these applications was essential if a new collaboration platform move was to be successful. The ability to manage new and emerging scenarios, such as BYOD and mobile application management were essential with an increasingly diverse and geographically dispersed workforce. Added to this was the need to manage the challenging security landscape. Security lapses today had the potential to cause serious harm to their reputation and brand, and they wanted to ensure such a situation was avoided at all costs.
In a rapidly evolving work environment, it was clear that managing an on-premise environment would be expensive and require significant administrative overheads. Even if a substantial investment were to be made, the ability of an on-premise system to keep pace with changing needs would make it unviable in the medium to long term. Given our keen understanding of their business environment, we proposed a SaaS based solution as the best alternative to their aging on-premises solution. Our expert consultants helped in building a PoC which helped convince the customer how the proposed solution could address their business and technical needs.
In order to minimize disruption to end users, our consultants proposed a hybrid deployment model to make the process of data migration smooth. We followed the mail migration with a phased deployment of other key collaboration workloads, including audio/video conferencing and also a corporate intranet. A digital chat driven workspace which integrated their various collaboration solutions was also implemented, which greatly eased end user productivity.
The most powerful benefit of the new SaaS based collaboration solution has been the enhanced productivity of their employees. Tasks that used to take a significant amount of time prior to the solution deployment are now accomplished on the fly, aided by access to organizational data on any device, regardless of location. With a bevy of collaboration tools, employees are now able to choose the most apt tool for their specific needs, resulting in faster exchange of information and knowledge across the organization.
Data security and availability are taken care of, being a cloud-based solution, thus obliviating the need to invest in a separate set of tools and resources. Increased resource limits have removed boundaries that were hampering productivity through disparate data stores. With simplified administration and manageability, IT pros are now able to focus on supporting business goals rather than fighting daily fires. With a world class intranet that supports all of their business application needs, users can now rely on a single portal to access all business information, including workflows.
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