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A large financial services organization, providing risk management, electronic payment and outsourcing solutions to top banks and several thousand financial institutions across 80 countries, wanted a unified backup solution across its heterogeneous IT environment, spread across multiple locations in India. They were faced with rapid expansion in data volumes, and the current set of backup solutions were point solutions and could not provided an integrated view of the safety and compliance of their data. They were also burdened by performance issues that stretched the backup windows into production time. They approached Quadra with a need to standardize a data availability solution that could give them a single window view of the data across multiple silos in various locations, interconnected by WAN links.
Our ESG team embarked on this challenge, and began by first mapping the various silos of data, across multiple storage locations and devices. This had to be ranked according to importance and retention. We organized several conference calls with stakeholders in the customer organization to arrive at a seamless data migration plan. Of paramount importance was the need to keep data available at all times, and to avoid any disruption in services and server availability.
We also had to study the existing software and hardware systems to identify and pin point performance bottle necks, and bring the backup windows back into acceptable levels. We formulated a comprehensive project plan that involved the roll out across their locations, followed by a stabilization phase where we provided hand holding and training to their internal IT so that they were empowered to carry on day to day administrative tasks without outside dependencies. A comprehensive deployment document, along with performance benchmarks was also generated, which served as a reference manual to the deployment, enabling the customer to further fine tune and optimize the deployment over time.
With a combination of deep skills and expertise on data availability, along with meticulous project planning and execution, we were able to transition the customer to a single window, integrated backup system, that optimized backup and recovery times, as well as performance across diverse hardware and software systems. Delivered on time and within budget, it culminated in yet another customer success story.
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