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According to Interact Source, 19.8 % of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively.
IDC data shows that “the knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday, searching for information. Add to this the burden of routine helpdesk tasks such as password resets or requests for equipment, almost half of the day is lost in non-productive tasks.
It leverages the Azure Bot Service, and is thus light on on-premise system requirements and complexity, even while delivering a powerful end user experience that is constantly learning and improving. Being an intelligent cloud service, Botz can interact naturally with end users, thereby eliminating any learning curve, and ensuring productivity from day one. You can also customize the conversation flow to suit your organizational culture. And it’s not just speech – you can also leverage vision capabilities to further enhance your end user experience.
Botz allows users to get the information they need, within Microsoft Teams – they don’t need to learn how to use a new application or interface. Botz ensures that you maximize on your existing platform investments, while at the same time allowing for easy integration with your current ticketing or helpdesk applications.
Amplifies end user productivity by freeing up to 25% of an average workday
Enhances employee experience by providing instant answers
Reduces workload on administrative and IT teams by providing contextual access to information
Crawls organizational knowledge repositories to provide comprehensive answers
Integrates with existing ticketing systems