Quadra - Botz

According to Interact Source, 19.8 % of business time – the equivalent of one day per working week – is wasted by employees searching for information to do their job effectively.

IDC data shows that “the knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday, searching for information. Add to this the burden of routine helpdesk tasks such as password resets or requests for equipment, almost half of the day is lost in non-productive tasks.

One enterprise bot does it all

Botz from Quadra is an AI infused bot service, designed to be an intelligent enterprise assistant – that can quickly and efficiently address end user searches for information on organizational information such as policies, leave approvals, equipment requests as well as help desk queries on IT and other internal systems.

It leverages the Azure Bot Service, and is thus light on on-premise system requirements and complexity, even while delivering a powerful end user experience that is constantly learning and improving. Being an intelligent cloud service, Botz can interact naturally with end users, thereby eliminating any learning curve, and ensuring productivity from day one. You can also customize the conversation flow to suit your organizational culture. And it’s not just speech – you can also leverage vision capabilities to further enhance your end user experience.

Delivering an enhanced end user experience

Botz allows users to get the information they need, within Microsoft Teams – they don’t need to learn how to use a new application or interface. Botz ensures that you maximize on your existing platform investments, while at the same time allowing for easy integration with your current ticketing or helpdesk applications.